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  1. anna

    "Failed to process: invalid pmp: missing referenced file" error

    What did you use to make this PMP? This is likely an issue outside of your control, as the files in your PMP aren't actually in their folders but are named with the full file hierarchy. A screenshot is easier to understand. I'm in talks with Otter, and we'll figure out how to remedy this. I'll...
  2. anna

    Mod uploader reading "missing files" but the files are in the modpack

    Did you use Penumbra to make this PMP? Edit: Also see this thread, which is your issue.
  3. anna

    Heliosphere site error 500

    As it said, it was an internal issue, meaning it wasn't anything on your end. I have since fixed it.
  4. anna

    Mod uploader reading "missing files" but the files are in the modpack

    Please keep posts on-topic. This thread is about an issue while uploading a mod.
  5. anna

    Website Failed Version Update Handling

    Okay, I'm pretty sure it's this mod in question. The logs confirm what I said: your first upload completed successfully, then you tried to upload the same version again (which failed), then you must have deleted that version and successfully uploaded it again. Without more details, I can't...
  6. anna

    Website Failed Version Update Handling

    You'll need to show which mod you're talking about. Just a link is fine.
  7. anna

    URL inside of Penumbra mod is incorrect compared to HS URL

    Never mind, I found the issue. It should be fixed ~5 minutes after this post. Thanks for pointing this out!
  8. anna

    URL inside of Penumbra mod is incorrect compared to HS URL

    I'll look in a bit. How did you download the mod? Plugin or website?
  9. anna

    Account-wide creator settings were not saving

    Hi, creators. If you saw the previous announcement, Options to control mod descriptions and URLs, you may have gone to your creator settings to set account-wide defaults for mod descriptions and mod URLs. It turns out that I made a mistake and those settings were never saved. Individual mod...
  10. anna

    Mod uploader reading "missing files" but the files are in the modpack

    It is because your PMP references a file that does not exist in the PMP. I can't say for certain what is referencing it since I don't have the PMP. Heliosphere is telling you that one of your options is trying to read the file...
  11. anna

    Mod uploader reading "missing files" but the files are in the modpack

    You can send me the PMP, but the file you're showing is not the one it's saying is missing (yours is under Wing Color/Gold). You can see these files in Penumbra.
  12. anna

    Website Failed Version Update Handling

    When it fails, it shows you a reason in the little upload notification in the corner. You can go to the edit page for your mod, click the "Versions and variants" tab, then delete versions. You may need to refresh the page. Versions that fail to process are not created, though.
  13. anna

    Website One click Install not working

    Please visit the one-click settings page and follow the instructions there. Edit to add: if it still doesn't work after following those instructions, make sure you've granted the Heliosphere website permission to access local devices. I'm not sure how to do that on Edge, but if you've blocked...
  14. anna

    Why I keep getting this error called "failed to import queued mod"

    There are many small misunderstandings happening here, I think. Heliosphere is not an app; it's a plugin for Dalamud. You did not download it "on Penumbra"; Penumbra is another Dalamud plugin. You didn't provide any steps to reproduce the issue, nor did you provide any logs, so I can't say for...
  15. anna

    Plugin Seemingly random crash-to-desktop on Linux (CachyOS) when Heliosphere plugin is enabled

    It's such a shame that you've put together such a nice bug report because I will never be able to reproduce this to investigate. I use Fedora Kinoite 43 with the CachyOS kernel, also using XIVLauncher-RB, and I do not experience this. It makes no sense that HS would cause a CTD because it...
  16. anna

    Website Unsure why mod got hidden

    You receive an email with the reason, and you can also view it in the audit log (from your mod page, click "Audit" in the tool bar next to "View").
  17. anna

    Specific mod uploads, but will not then download

    You can't download drafts, so that would explain your problem. When you take it out of draft status, it should work.
  18. anna

    Options to control mod descriptions and URLs

    Hello, creators! Until now, when downloading a mod from Heliosphere, its description and website as shown in Penumbra would be overwritten by Heliosphere. This was intended to reduce the amount of description duplicating needed from creators and to make it easy for users to find where they...
  19. anna

    Specific mod uploads, but will not then download

    Could you provide a link to the mod in question?
  20. anna

    Image display error

    Thumbnail images are processed on the fly to make smaller versions to improve load times and bandwidth usage. Your image is ludicrously large, so the thumbnail generator tries for 10 seconds to resize it before giving up. I will implement image size limits due to this. In the meantime, you can...
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