Bibo Tre Installation Error

[Tsuki Nisshoku]

Whenever i try to install Tre I keep getting an error, I've actually been having this issue for a while suddenly one day after an update probably a couple months ago? I got an error and couldn't get around it so I did a manual install and it works but then I decided to see if I could do the heliosphere update today and see if it would work and nope, still get an error.

Error type: System.IO.IOException

 

[anna]

That is unfortunately not enough information from the error. If you can share your dalamud.log file and/or your support ID, I could look into it further. You can find those from the support tab in /hs.

 

[Tsuki Nisshoku]

That is unfortunately not enough information from the error. If you can share your dalamud.log file and/or your support ID, I could look into it further. You can find those from the support tab in /hs.

Hello sorry for just seeing this, I believe this is the right code you're looking for? just hit copy troubleshooting information in HS

Support ID...: 66aae438a9a14af0923e285f8c9b9881

 

[Tsuki Nisshoku]

Error type: System.IO.IOException
   Message: Access to the path '\\?\C:\Users\tsuki\Documents\Penumbra\hs-Tre-5.4.1-Y3e\.hs-old\common\1' is denied.
   HResult: 0x80131620
   at System.IO.FileSystem.RemoveDirectoryRecursive(String fullPath, WIN32_FIND_DATA& findData, Boolean topLevel)
   at Heliosphere.DownloadTask.<CreateDirectories>b__135_0() in /_/DownloadTask.cs:line 364
   at Polly.ResiliencePipeline.<>c.<Execute>b__29_0(ResilienceContext _, Action state)
--- End of stack trace from previous location ---
   at Polly.ResiliencePipeline.Execute(Action callback)
   at Heliosphere.DownloadTask.CreateDirectories() in /_/DownloadTask.cs:line 362
   at Heliosphere.DownloadTask.Run() in /_/DownloadTask.cs:line 172

Not sure if this might be helpful as well?

 

[anna]

Something is denying access to that folder. You can try to see if an AV or something like OneDrive is interfering, but it's a problem on your side, not an issue with Heliosphere. Your Documents folder is usually not a good place for your Penumbra library anyway.