Error message when trying to install new mods

[Gajeel117]

Hey!

Trying to install a new mod (have tried multiple to test it), and it keeps failing. This is the error message it gets me to copy.

I am not tech savvy at all, so this means nothing to me

Error type: System.TimeoutException
   Message: Request exceeded timeout (00:00:15)
   HResult: 0x80131505
   at Heliosphere.Util.HttpClientExt.SendAsync2(HttpClient client, HttpRequestMessage request, HttpCompletionOption completion, CancellationToken token) in /_/Util/HttpClientExt.cs:line 35
   at Heliosphere.Util.HttpClientExt.GetAsync2(HttpClient client, String requestUri, HttpCompletionOption completion, CancellationToken token) in /_/Util/HttpClientExt.cs:line 21
   at Heliosphere.DownloadTask.<>c__DisplayClass151_0.<<DownloadFile>b__0>d.MoveNext() in /_/DownloadTask.cs:line 1080
--- End of stack trace from previous location ---
   at Polly.ResiliencePipeline.<>c.<<ExecuteAsync>b__3_0>d.MoveNext()
--- End of stack trace from previous location ---
   at Polly.ResiliencePipeline.ExecuteAsync(Func`2 callback, CancellationToken cancellationToken)
   at Heliosphere.DownloadTask.DownloadFile(Uri baseUri, String filesPath, String[] outputPaths, String hash) in /_/DownloadTask.cs:line 1077
   at Heliosphere.DownloadTask.<>c__DisplayClass141_0.<<DownloadNormalFiles>b__0>d.MoveNext() in /_/DownloadTask.cs:line 558
--- End of stack trace from previous location ---
   at System.Threading.Tasks.Parallel.<>c__53`1.<<ForEachAsync>b__53_0>d.MoveNext()
--- End of stack trace from previous location ---
   at Heliosphere.DownloadTask.DownloadFiles(IDownloadTask_GetVersion info) in /_/DownloadTask.cs:line 539
   at Heliosphere.DownloadTask.Run() in /_/DownloadTask.cs:line 176

Error type: System.Threading.Tasks.TaskCanceledException
   Message: The request was canceled due to the configured HttpClient.Timeout of 15 seconds elapsing.
   HResult: 0x8013153B
   at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at Heliosphere.Util.HttpClientExt.SendAsync2(HttpClient client, HttpRequestMessage request, HttpCompletionOption completion, CancellationToken token) in /_/Util/HttpClientExt.cs:line 31

Error type: System.TimeoutException
   Message: A task was canceled.
   HResult: 0x80131505

Error type: System.Threading.Tasks.TaskCanceledException
   Message: A task was canceled.
   HResult: 0x8013153B
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at Microsoft.Extensions.Http.Resilience.ResilienceHandler.<>c.<<SendAsync>b__3_0>d.MoveNext()
--- End of stack trace from previous location ---
   at Microsoft.Extensions.Http.Resilience.ResilienceHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)

 

[anna]

Downloads failing/timeout errors/missing images

These are all symptoms of an issue contacting Heliosphere's data servers. There is usually nothing I can personally do about this.
TLDR: usually switching on a VPN will let you work around this issue. If you would like a free one, try 1.1.1.1, a VPN from Cloudflare.

If you would like to narrow down the issue, follow these steps.

A. Determine if the issue is local to FFXIV.
This usually indicates a firewall/antivirus issue.

1. Make sure you are using the same device you use to play FFXIV.
2. Open this link.
3. If my profile picture loads, the issue is local to FFXIV, and the game is likely behind a firewall preventing connections to Heliosphere's data servers. If the image does not load, move on to the next part.

B. Determine if the issue is your network.
This usually indicates either a larger firewall/antivirus issue or a network misconfiguration.

1. Either use a smartphone connected to mobile data (turn off wifi) or some other device on a separate network.
2. Repeat the step 2 from part A.
3. If the image loads, the issue is either due to a firewall/antivirus or your network itself. If the image does not load, move on to the next part.

C. Determine if the issue is a routing issue.
This usually indicates an issue with your ISP or Cloudflare or perhaps government interference or just any problem that causes routing issues on the internet. It's a mess of a system.

1. Enable a VPN. Any consumer-facing VPN will work, but if you want to test for no money, I recommend using 1.1.1.1, which is provided by Cloudflare.
2. Repeat the steps from part A.
3. If the image loads, try a mod install in FFXIV. If that works, the issue was a routing issue. If neither the image in browser nor a mod install works at this point, I do not know what the problem is.

 

[Gajeel117]

This has worked, thank you!